Social Media as a Crisis Communications Tool
Wednesday, March 17th, 2010As Social Media reaches new heights as an important marketing component for organizations and corporations, it is important for them to remember that Social Media offers different values other than targeting brand messaging to various demographics. In a day and age when individuals tweet about the death of Michael Jackson before the actual media picks up on the story, organizations and corporations can use this fast moving medium to their advantage in the case of a crisis. A Crisis Communications plan is a quintessential aspect of any marketing department and Social Media can be used as the first line of defense to dispel any misinformation prior to the media picking up on a story and distorting the facts (something they do well nowadays.) The use of Facebook and Twitter in a crisis situation was used brilliantly by Charleston Yeager International Airport in West Virginia after an aborted take-off of a US Airways flight back in January.
You can read more about the story here. The article gives excellent insight in how vital Social Media can be to an organization such as an Airport during a crisis:
Click Here
For more information on how Social Media can impact your company’s Crisis Communication plan, check out this excellent article from PRSA:
Click Here
I’d love to hear your feedback–what examples of Crisis Communications via social media have you encountered?











